Returns Policy

Returns Policy main image Returns Policy image

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Answer the following questions to create a simple returns policy for your store. 

WHAT can be returned?
Any products can be returned but from the following conditions. Items must be in original condition/packaging.

Items must be approved before returns can be sent. For further info use contact form or call (07)47291489.

WHEN do items need to be returned by?
Returns are accepted within 14 days from purchase. Unless authorised by staff.
In the instance of a major defect or major fault a full refund including shipping will be given after receiving item and dertermining major fault or defect as per Australian law

WHERE do items need to be returned to?
Items that need to be returned must be sent to. Townsville Hobbies c/- Oonoonba Post Office, Oonoonba Qld 4811

HOW do customers return items?
Returned items are at senders shipping cost unless otherwise organised and must include sales invoice. 

SHIPPING for returns?
Shipping via Australia Post preffered and costs are paid by customer unless other arrangements have been made.

CREDIT for returns?
For approved returns customer will be reimbursed by original payment type e.g paypal, zip etc.

Instore return option?
If customer is local items can be returned following the above WHAT WHEN policy

Packing materials?
Items must be returned in original packaging.